FREQUENTLY ASKED QUESTIONS
Initial appointments (1 hour) = $95 / $90 conc.
Return Appointments (30mins) = $80 / $75 conc.
Payments must be made at the time of the consultation.
A cancellation fee MAY be charged when less than 24 hours notice is given, please call us if you are unable to make your appointment time.
We have a HICAPS terminal available to process Private Health Insurance Rebates onsite.
Health fund rebates are dependent on your individual fund and level of cover, please speak with your health fund to determine your eligibility.
We welcome DVA, Workcover, Medicare CDM and TAC patients.
Price includes GST where applicable.
DO I NEED A REFERRAL FROM MY GP?
No, you can make an appointment directly with us without a referral!
Some schemes (such as Medicare rebated Chronic Disease Management Plans will require a referral from a GP).
WHAT SHOULD I WEAR?
It’s important that you feel comfortable, so wear a loose shirt or T/shirt, and loose pants or shorts, or gym and active wear.
You may be asked to remove some items of clothing for treatment. You will be covered with a towel or gown during the treatment.
Please let us know if you have questions or concerns.
CAN I BRING SOMEONE ALONG WITH ME?
Of course! Please bring someone along during your consultation and treatment if it makes you comfortable.
If a child is being treated, the parent or guardian will be required to stay in the room during treatment. Unfortunately at the current time we do not treat children under the age of 10.
Teenagers may also be requested to have a parent or guardian present during the consultation.
WHAT TO EXPECT FOR MY FIRST CONSULTATION?
Please arrive 10 minutes early to fill out our new patient paperwork. If you are claiming through TAC, Workcover, DVA or Medicare CDM/EPC please bring along all relevant paperwork.
Your osteopath will ask about your problem and symptoms. This will include your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem.
Your osteopath will advise you if they can treat you or you need to be referred to another health practitioner.
Your osteopath will conduct an examination and clinical tests. These include diagnostic, orthopaedic or neurological tests, movement and postural assessments, which determine how best to manage your condition.
The examination may include passive and active movements. The osteopath may lift your arms or legs and you may be asked to bend over, or be asked to perform an activity. Be sure to wear comfortable, flexible and appropriate underwear and clothing. Osteopathy takes a whole of body approach to assessment and clinical management, so your osteopath may look at the area that is troubling you, as well as other parts of your body. For example if you have a sore knee, your osteopath may also look at your ankle, pelvis and back.
The Osteopath will then educate and inform you on the likely cause of your pain and the expected timeframes for your recovery.
Osteopaths provide a broad range of treatments. Osteopaths prescribe clinical exercises for you to do at home or work, provide manual therapy, needling techniques, lifestyle interventions and recommend equipment to help you manage your condition and function.
Further referral to your GP or another allied health professional may be required in order to comprehensively manage your pain or condition.
WILL I BE SORE AFTER TREATMENT?
If your injuries do require treatment of painful and tender areas, your osteopath will aim to make you as comfortable as possible. Unfortunately some conditions are painful and may be tender during movement, stretching or treatment.
There are techniques which may cause some short term discomfort or pain.
You may experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, please call us immediately to discuss your concerns.
Armstrong Creek Osteopathy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews/consultations, correspondence, by telephone and facsimile, by email, via our website www.armstrongcreekosteopathy.com.au] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Armstrong Creek Osteopathy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
359 Torquay Road, Mount Duneed, VIC, 3217
0457 890 624